Engineering Magazines

Although most companies believe that they deliver good customer service, many admit that they do not adequately leverage their customer relationships to gain the insights needed to personalise their value propositions. Gathering intelligence from multiple sources such as social media, customer service centres and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. Written by: Economist Intelligence Unit Sponsored by: Microsoft Request Free!

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The Empowered Customer: Productivity Enhancements in a Digital Era

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Through insight from thought leader Don Peppers will highlight key elements, including strategy, process, applications, and enabling technologies for bringing sales and marketing closer together. And, they will propose a closed-loop framework for sales and marketing to achieve a collaborative, unified and holistic approach. The result: seamless communication and tracking to produce the most valuable customer relationships. Request Free!

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Sales and Marketing: The New Power Couple a Peppers & Rogers White Paper

Discover how you can build connections with your customers by providing easy access to a complete view of each customer’s interactions and transactions with Microsoft software. They explore how solutions built on the 2007 Microsoft Office system enable your teams to develop more profitable customer relationships with winning business proposals, more effective processes for resolving customer issues, and improved internal collaboration for releasing new products and services. Join this session to learn how resolution management solutions based on the new 2007 Office system can help drive customer loyalty and increase your bottom line. Request Free!

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Improve Your Customer Relationships Using the 2007 Office System

In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion. And while there is no magic pill or panacea, Customer Relationship Management (CRM) solutions can provide the foundation for sustainable growth and enable organizations to survive and thrive in these uncertain times. Request Free!

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Customer Relationship Management: The Winning Strategy in a Challenging Economy

The business landscape is evolving; the traditional way people work together-in the office or in the field-looks very different today than it did just a couple of years ago. We examine what businesses need from a customer relationship management (CRM) system, discuss the defining CRM components, and describe how you can attain reliable user adoption in your organization. Discover how the tight integration with Microsoft Office® can help you pull information from Microsoft Dynamics CRM into applications like Microsoft Office Excel® and Microsoft Office Word® for easy reporting options. We explain how Microsoft Dynamics CRM version 3.0 delivers: A native Microsoft Office Outlook® interface that integrates Microsoft Dynamics CRM into a familiar and productive work environment. Powerful workflow and integrated reporting capabilities that can help you drive business processes and results. A Microsoft Web services architecture that offers rapid customization, integration, and flexibility. Increased business awareness, improved management insight, and real-time access on any mobile device. Request Free!

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Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics® CRM

PharmaVOICE provides multiple perspectives on the business challenges, trends, and topics impacting the life-sciences by engaging compelling personalities from diverse industry sectors in a thought-provoking dialog to facilitate and improve business-to-business relationships. Your subscription to PharmaVOICE will also include it’s supporting sector-specific VIEW publications. Request Free!

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