Engineering Magazines

In this on-demand webinar, join Michele Rowan of Customer Contact Strategies as she reveals how she led the Hilton@Home program to success, growing it from 200 to 1,000 agents in 18 months. Register for this FREE on-demand webinar to learn: Why adapt your company culture for an at-home program How and when to train at-home agents At-home supervisor tips for success Request Free!

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Long Time, No See: How to Keep Work At-Home Agents Connected

Every Call Center has its “enemies” like costly solution upgrades, ineffective tools, and staffing inefficiencies, which test your Call Center’s profitability. This eBook explains how to take down these “bad guys” by: Knowing your “enemies” Learning what’s at stake Realizing your super power Using secret weapons Register for this FREE eBook to develop a plan for your Call Center to transition from an old school system to a higher-end cloud based system to save your company money. Request Free!

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Be a Call Center Super Hero!

What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization’s business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job. Request Free!

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Transforming Customer Service into a Strategic Asset Free Webcast

Saddled with a home-grown business-management tool originally designed for Best Buy’s retail business, the growing business unit sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics® CRM. It rolled out Microsoft Dynamics CRM to more than 150 consultants in the field and has plans to extend this to its entire team of consultants. Today, the company has a robust solution that supports its complex sales cycle and integrates easily with the business tools employees use every day. Request Free!

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Best Buy Supports New Line of Business and World-Class Sales Force

This white paper will address flame resistant cotton and cotton-blend fabrics and identify some important factors that should be considered when specifying a brand of FR fabric for a protective clothing program for your company. Request Free!

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When Safety Matters: Key Factors to consider When Selecting Flame Resistant Protective Clothing

Websites dominate all media in the 21st century as the most effective way to reach new leads and attract new customers and sales. Coordinating multiple facets of online advertising to maximize Return on Advertising (ROA) is called Multilateral Online Marketing (MOM), a new industry term coined by Fathom SEO that more accurately expresses what it takes to succeed online – coordinating multiple programs that can efficiently reach the right target audience when diverse disciplines work well together. This guide explains 3 core steps to a successful online marketing initiative: Get traffic Convert visitors Measure revenue drivers Register for this FREE guide and maximize your company’s Return on Advertising Online! Request Free!

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Insider’s Guide to Internet Marketing: Get. Convert. Measure.