Engineering Magazines

Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs. In this White Paper, you will learn: Business and Call Center Trends Driving Automation Finding the Right Balance between Self-Service and Live Agent Support The Benefits of Self-Service Determining What to Automate via Self-Service Written by: DMG Consulting LLC Sponsored by: Microsoft Dynamics CRM Request Free!

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Self-Service: Putting Customers First Makes You a Winner

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Organizations weighing T&E automation should look beyond the value of streamlining the process to solutions that include analytic and reporting features that enforce compliance controls and provide audit evidence while minimizing business risks associated with uncontrolled spending and fraud. These more robust solutions are part of the extended enterprise applications market experiencing greater investment as a result of governance, risk, and compliance requirements. Get the answers to the following questions posed by travel and expense management services provider Concur to Kathleen Wilhide, research director for IDC’s Compliance and Business Performance Management (BPM) Solutions research, on behalf of Concur’s customers. What are the compliance issues surrounding employee travel and expense management? Which industries are particularly at risk for noncompliance, and why? What can companies do to improve internal controls and compliance? How is the value proposition for automating T&E evolving? What should companies look for in an on-demand provider of travel booking and expense reporting solutions? This survey report was written by IDC. Request Free!

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Avoiding the Compliance Trap for Travel and Expenses

Needing a blade infrastructure that’s ready to grow, easy to manage, and up 99.9% of the time, HP helps ATI Enterprises consolidate their IT infrastructure and simplify operations with the HP BladeSystem and management tools from HP and Microsoft. Request Free!

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Saving Six Figures Annually With the HP BladeSystem and Managed Services

To achieve world-class status, distribution companies must be willing to change procedures and concepts, which means transforming relationships with suppliers, service providers and customers. Enterprise automation is indispensable to industry innovators who aim to gain market share, operate at peak efficiency and exceed customer expectations. How can your company become and remain world-class? There are five keys to becoming a world-class distributor; Read this white paper for specific actions that can be addressed and accomplished in your company. Each is presented with a brief discussion and examples of its impact on a distribution organization and its competitiveness. Request Free!

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The Five Keys to World-Class Distribution

Virtualization offers many benefits, but most IT organizations are missing out by focusing too much on the virtual infrastructure, and not enough on the mission-critical application workloads it supports. The result is inefficient operations, underachieved virtualization goals, and negative business impacts. In this white paper, EMA VP of Research, Systems & Storage Management Andi Mann will highlight how enterprises can use advanced workload automation technologies in their virtual environments to: Increase server utilization, VM efficiency, and server consolidation ratios Reduce the time that senior staff are wasting on routine, mundane operations Leverage virtualization and automation to provide ‘just-in-time’ cloud computing services Request Free!

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Achieving Virtualization Control with Workload Automation

YVW deployed Oracle software across its infrastructure after a thorough evaluation against competing products. Deep functionality, minimal customization requirements, and ease of integration gave Oracle an edge over its rivals, while the company’s product roadmaps and quality brand gave YVW confidence in the long-term viability of its systems. Key Benefits Included: Gained flexible architecture to support efficient property and customer service model Reduced errors and improved customer satisfaction with efficient billing system Improved enterprise access to information and development of insightful reporting Achieved real-time understanding of financial position Request Free!

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Case Study: Yarra Valley Water (YVW) Turns to Enterprise Software to Improve Information Flow