Engineering Magazines

A million dollars is a lot of money for anyone. Suppose you could save that much over five years and improve your Call Center’s operations at the same time? Register for this on-demand webinar and see how management at 211 San Diego transitioned from a premise-to-cloud based call center. From their first-hand experience they discuss their initial concerns, their decision to transition, easy implementation and the positive results they achieved. Request Free!

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Premise to Cloud-Based Call Center Solutions

Better decision making is more important when resources become restricted during a recession, so BI and analytics projects will still appeal to management. However, justifying large capital outlays for software will be challenging unless short-term benefits can be directly correlated with the investment. As more incremental projects are undertaken, it will be important to execute these projects within the long-term strategic plan of organization-wide decision management. Read an active Q&A session with Dan Vesset, IDC Program Vice President of Business Analytics on building a successful enterprise BI strategy. Request Free!

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The Road to BI Success

By focusing on the right process metrics, companies can track performance, diagnose bottlenecks, and uncover opportunities. This way, companies can take informed action towards improved supply chain performance. Enhanced supply chain performance will in turn improve financial performance by reducing costs, increasing working capital, and strengthening customer loyalty. Request Free!

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SAP Business Objects Supply Chain Performance Management: Improving Supply Chain Effectiveness

The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance. This report is outlined in the following 3 Chapters: Chapter One: Benchmarking the Best-in-Class Chapter Two: Benchmarking Requirements for Success Chapter Three: Required Actions Request Free!

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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits

In this economy, insurance organizations are looking for ways to drive more connected experiences with customers by focusing on increasing sales productivity. The white paper, based on key findings from a 2008 CustomerThink survey of sales professionals and business managers, outlines the key factors that thought leaders say contribute the most to sales productivity. It addresses the critical role technology plays in the process, and outlines best practices for sales and IT leaders to use to drive value, realize efficiencies, and ultimately improve their bottom line. Request Free!

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Improving Sales Productivity: An Opportunity for Sales and IT Leadership

In this webcast, you learn how creating a connected, collaborative sales team can help you: Increase close rates by simplifying team collaboration on complex deals. Accelerate sales cycles by enabling anytime, anywhere access to people and information. Improve sales effectiveness by minimizing information silos. Improve sales efficiency by reducing the time needed to find and share customer and competitive knowledge. Increase revenue growth by retaining high-performing sales people. Request Free!

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Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Free Webcast