Engineering Magazines

Although most companies believe that they deliver good customer service, many admit that they do not adequately leverage their customer relationships to gain the insights needed to personalise their value propositions. Gathering intelligence from multiple sources such as social media, customer service centres and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. Written by: Economist Intelligence Unit Sponsored by: Microsoft Request Free!

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The Empowered Customer: Productivity Enhancements in a Digital Era

What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization’s business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job. Request Free!

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Transforming Customer Service into a Strategic Asset Free Webcast

This paper gives the reader an outline on what makes a sustainability framework successful: Strategic Vision Transformation Credible and Transparent Processes to support the vision Strategy to execute, communicate and extend the business Request Free!

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Excelling at Carbon Management

You know your industry. You know your audience. But do you know how to make your B2B website start making more money for you? If you rely on affiliate programs or pay-per-click (PPC) advertising for all or part of your revenue stream, you already know that the hours and dollars you spend on content creation and search engine optimization will be spent in vain if the traffic you drive to your site doesn’t purchase from your affiliate merchants, click on your banners, or follow the links in your contextual ads. Hundreds, if not thousands, of white papers and websites offer tips for optimizing your content and driving traffic to your B2B site or blog, and we won’t attempt to cover those topics here. What we will do is present specific strategies for easily converting the traffic you have today into significant, reliable revenue for your site. Whether you target software developers or sales managers, gadget heads or genetic engineers, the proven strategies outlined here will help you transform your B2B site from a labor of love into a money-making machine. Request Free!

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8 Surefire Strategies for Monetizing Your B2B Website

CFO Research Services and Concur developed the hypotheses for this research jointly. This study discovers how companies have deployed the savings they’ve realized so far through their transaction-processing improvement efforts. Our survey of senior finance executives in North America reveals that the finance function has freed time and resources to pursue high-value activities like decision support and financial planning and analysis as a result of transaction-processing automation. We find that transaction-processing improvements are not only valuable because they help companies reduce cost, error, and risk—they’re valuable because they allow finance executives to turn their attention to the high-value activities that advance a critical organizational objective: promoting sustained, profitable growth. A report prepared by CFO Research Services in collaboration with Concur. Request Free!

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Releasing Resources to Support Growth – The Long-Term Benefits of Finance Transformation

Organizaciones de todo el mundo están utilizando Grid Computing con Oracle para maximizar sus recursos de TI. Y ahora, Oracle esta haciendo Grid Computing aún más accesible. Aprenda cómo usted puede transformar su negocio, presupuestos, y niveles de servicio con Oracle Database 11g Release 2. Request Free!

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Baje costos de TI con Oracle Database 11g Release 2