Engineering Magazines

Every Call Center has its “enemies” like costly solution upgrades, ineffective tools, and staffing inefficiencies, which test your Call Center’s profitability. This eBook explains how to take down these “bad guys” by: Knowing your “enemies” Learning what’s at stake Realizing your super power Using secret weapons Register for this FREE eBook to develop a plan for your Call Center to transition from an old school system to a higher-end cloud based system to save your company money. Request Free!

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Be a Call Center Super Hero!

A million dollars is a lot of money for anyone. Suppose you could save that much over five years and improve your Call Center’s operations at the same time? Register for this on-demand webinar and see how management at 211 San Diego transitioned from a premise-to-cloud based call center. From their first-hand experience they discuss their initial concerns, their decision to transition, easy implementation and the positive results they achieved. Request Free!

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Premise to Cloud-Based Call Center Solutions

In this on-demand webinar, join Michele Rowan of Customer Contact Strategies as she reveals how she led the Hilton@Home program to success, growing it from 200 to 1,000 agents in 18 months. Register for this FREE on-demand webinar to learn: Why adapt your company culture for an at-home program How and when to train at-home agents At-home supervisor tips for success Request Free!

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Long Time, No See: How to Keep Work At-Home Agents Connected

Register now to download WhichVoIP.com’s FREE Business VoIP white paper “The WhichVoIP.com Introductory Guide To Business VoIP Phone Service” as well as receiving free customized, no obligation, Business VoIP quotes and see how VoIP would benefit your business. Find out what Business VoIP Service is and all the benefits it brings. Understand what your options are for Business VoIP service – Hosted VoIP service or an IP PBX? Learn about the great features you get with Business VoIP service. Find out why so many small and medium sized businesses are moving to Business VoIP Phone Service. Request Free!

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Learn how to choose the best VoIP Phone system for your business and save up to 80% on your bill

What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization’s business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job. Request Free!

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Transforming Customer Service into a Strategic Asset Free Webcast

In this webcast, you learn how creating a connected, collaborative sales team can help you: Increase close rates by simplifying team collaboration on complex deals. Accelerate sales cycles by enabling anytime, anywhere access to people and information. Improve sales effectiveness by minimizing information silos. Improve sales efficiency by reducing the time needed to find and share customer and competitive knowledge. Increase revenue growth by retaining high-performing sales people. Request Free!

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Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Free Webcast